Our services
By your side from design to maintenance
salamanderU's after-sales and maintenance service provides rigorous and responsive monitoring to guarantee the performance of your installations and the safety of your teams, while respecting the requirements of your production and quality control processes.
Custom design
Solutions designed specifically for your technical, regulatory, and economic constraints. We work with you to design isolators, as well as digital units and systems that seamlessly integrate your processes.
Qualification (IQ/OQ/PQ)
A rigorous and documented approach, carried out by experts from the pharmaceutical world. Our teams ensure the complete qualification of your equipment according to GMP requirements.
After-sales service
Sustainable and responsive customer support. Technical assistance, documentation, and critical environment interventions: we remain available long after commissioning.
Maintenance
Technicians trained in your specific environments (clean rooms, laboratories, etc.) to guarantee the performance, safety and longevity of your installations.
Custom design
Unique challenges for each client
We know that every manufacturer faces unique challenges.
Young companies must innovate quickly, at low cost, and think about the scalability of processes from the outset.
More established players, meanwhile, are seeking to optimize their processes, reduce their costs and strengthen their regulatory compliance while remaining competitive.
✔ We meet the challenges of each of these clients
A design thought out with and for you
Rather than imposing generic solutions, we co-construct tailor-made responses, perfectly adapted to your realities on the ground.
Whether it's a custom isolator or a digitalized flow, each solution is designed to integrate seamlessly into your operational and regulatory environment.
An agile team, proven expertise
Thanks to the experience of our co-founders, the versatility of our team (engineers, developers, technicians) and our culture of innovation, we adapt each project with rigor, creativity and concern for feasibility.
Like the salamander, we are able to adapt to all configurations, even the most complex.
Qualification
Regulatory compliance
At salamanderU, we know that equipment qualification and process validation are critical steps in managing risks and ensuring operational reproducibility. That's why we offer a complete qualification/validation service (IQ/OQ/PQ) of your equipment and processes, carried out according to pharmaceutical industry standards.
Our strength lies in the expertise of our co-founders, who come from the pharmaceutical world and are experts in quality management systems and GMP operations, as well as the commitment of our team. Engineers, technicians and field specialists put their know-how at the service of your installations and processes, with a rigorous and personalized approach.
Whatever solution we provide you, we support you every step of the way : from qualification strategy to complete documentation, including on-site testing.
After-sales service & maintenance
Customer support at the heart of our approach
Our commitment does not end with delivery: we support you throughout the lifecycle of your equipment and the evolution of your processes, with available, responsive assistance tailored to your needs.
Whether it's technical support, troubleshooting, or documentation, we're here to ensure the continuity and reliability of your operations. Our After-Sales & Maintenance team includes:
✔ Experienced and versatile technicians
✔ Skills covering integration, automation, programming, electricity, training…
✔ A team trained to work in specific environments: clean rooms, laboratories, controlled areas, etc.
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